Return and refund policy

Delivery is typically 8-21 working days from date of payment received.

All of our items are located in the UK and each order is picked individually prior dispatch.

If you would like to know the current lead times, please contact us.

The delivery service is kerbside only, our driver may at his discretion assist in unloading the greenhouse to the garden.

We will contact you prior delivery. Please make sure your phone number is up to date.

If the customer has any concerns regarding access or any other possible difficulties with the delivery, please contact us prior to the delivery date.

Any issues not advised beforehand may result in a failed delivery, in this case the customer will be responsible for the cost of re delivery.

Finally, we are able to offer a Nationwide delivery. We deliver to all of England and Wales for Free on our standard delivery option. However, the carriers do impose a surcharge to the specified areas below . We do meet some of the charge ourselves but regrettably, the rest is passed on to you. Deliveries to the Scotland, Scottish Highlands and some parts of Lowlands, Northern Ireland, Channel Islands and any Off Shore Islands will incur an additional courier surcharge depending on the value and size of the order. Please contact us for a shipping quote.